We currently ship throughout South Africa. Delivery areas and shipping options are available at checkout.

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location but generally take between 2–7 business days.

Once your order has been despatched, you’ll receive an email containing your tracking number and the details you need to track your delivery. You can use the tracking number to follow your order’s progress until it reaches you.

If your order has not yet been processed, please contact us as soon as possible. Once an order has been dispatched, we may not be able to make changes or cancellations.

Yes. Nude Basics was created with sensitive skin in mind. Our products are thoughtfully formulated with gentle ingredients and without unnecessary harsh ingredients such as synthetic fragrances and sulphates in our haircare range. We focus on simple, soothing and nourishing formulas suitable for everyday use.

As everyone’s skin is different, we recommend checking the ingredient list and doing a patch test before first use, especially if you have highly reactive skin.

Our hair care range is completely sulphate-free, helping to cleanse your hair gently without stripping away its natural oils.

Some of our products are fragrance-free, while others offer optional fragrances that can be added according to your preference. Product descriptions will indicate whether a product contains fragrance.

Nude Basics focuses on simple, effective self-care with gentle ingredients, luxurious textures, and minimalist formulations that nourish your skin and hair without unnecessary additives.

Yes. Our products are formulated for regular use and are gentle enough to become part of your daily self-care routine.

We aim to keep our formulations simple and gentle, avoiding unnecessary harsh ingredients wherever possible.

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Due to hygiene and safety reasons, we cannot accept returns of opened or used products.

Please email us with your order number and photos of the damaged item, and our team will assist you promptly.

Yes! Simply enter the recipient’s delivery address during checkout. Please put a note at checkout that you are sending a gift and put in an additional message for the receiver.

Yes. Our gift sets are beautifully packaged and designed to make thoughtful gifts for any occasion.